Responsibilities:

• Troubleshoot and fix escalated issues effectively and efficiently.

• Act as a technical lead to provide expertise to team members and to the business.

• Able to train users, in person and remotely, on basic computer usage of software,hardware

• Test and validate new hardware and OS for existing business applications

• Create and administer PC images

• Manage support requests.

• Monitor performance and availability of systems with active and manual tools and processes

• Interface with associated IT staff.

• Identify IT related security and safety needs and issues.

• Support as required IT Team technical and administrative activities.

• Maintain skills by attending related training and performing research.

Candidate must be able to manage time efficiently and prioritize assignments based on direction provided.

Important Note: This is an on call 24/7 position please be advised before applying.

Some administrative requirements for this position will be to submit weekly status reports, appropriate updating of all assigned problem tickets or request for work tickets as well as on time submission of weekly on-line time sheet.
Completes all responsibilities as outlined on a weekly basis. Assignments can be complex and difficult, normally independently planned and conducted once approval is obtained.